Terms and conditions
The following general terms and conditions apply to all contracts that an entrepreneur concludes with Labelident GmbH for goods presented in the online shop. An entrepreneur is a natural or legal entity or partnership with legal capacity, which, upon conclusion of a legal transaction, acts commercially or independently in its professional activity at the time of conclusion of a legal transaction.
We are entitled to demand proof of your entrepreneurial status through the submission of suitable and up-to-date evidence, e.g. an extract from the commercial register or a business registration document. These general terms and conditions shall also apply to future business relations without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they shall only become part of the contract if we have explicitly agreed to them.
2. Contractual partner, conclusion of the contract
The sales contract is concluded with Labelident GmbH.
The presentation of the products in the online shop is not legally binding; it is a non-binding offer. You can put our products in the shopping basket for the time being without any obligation and correct your entries at any time before sending your binding order by using the correction tools that are provided and explained in the order process. You place a binding order for the goods contained in the shopping basket by clicking the order button. By ordering, you confirm that the contract is concluded as part of your commercial or independent professional activity. You will receive another confirmation of receipt of your order by email immediately after sending the order. The contract with us is concluded with our acceptance by sending a declaration of acceptance in a separate email, by fax, by post or by delivery of the goods within two days.
3. Contract language, contract text storage
The language available for concluding the contact is German. We store the contract text and send you the order information and our terms and conditions by email. You can view and download the general terms and conditions at any time, even here on this page. You can view your past orders in our customer login.
4. Terms of delivery
Shipping costs may be added to the specified product prices where applicable. More information about shipping costs can be found in the offers.
If the product you have ordered is not available from us because we have not been supplied by our reliable supplier through no fault of our own despite having placed an identical order, we will inform you of this circumstance immediately in the order confirmation. As a result, we shall be released from our service obligation and may withdraw from the contract. If you have already made payments, we will reimburse you immediately. We will ensure fast delivery subject to correct and punctual delivery to ourselves. If part of the order is not immediately available for delivery because we have not been supplied in time by our reliable supplier through no fault of our own despite having placed an identical order, we will deliver the remaining goods without charging you for the shipping costs again, provided this is reasonable for you.
You generally have the option of picking up the goods from Labelident GmbH, Parisstraße 5, 97424 Schweinfurt, Germany during the following business hours: Monday to Friday from 8:00 am to 5:00 pm except on public holidays. Please inform us at least two hours before you come to collect your order so that we can make the goods available from our warehouse.
5. Custom-made products
Excess or short deliveries of custom-made products of up to 10% of the ordered requirement cannot be objected to. The delivered quantity shall be invoiced. We exclude any liability if rights, notably copyrights of third parties, are violated by executing your order. You shall release us from all claims made by third parties for violating these rights by placing an order.
The following payment methods are available to you in our shop:
If you choose the advance payment method, we will give you our bank details in a separate email and deliver the goods after payment has been received.
We can offer you different payment methods as PayPal services as part of the PayPal Plus payment service. You will be forwarded to the website of the online provider PayPal. There you can enter your payment data and confirm the use of your data by PayPal and the payment order to PayPal.
If you have chosen the PayPal payment method, you must be registered there or register first and authenticate yourself with your access data to be able to pay the invoice amount. The payment transaction will be carried out automatically by PayPal immediately after confirmation of the payment order. You will receive further instructions during the ordering process.
If you have chosen the credit card payment method, you do not need to be registered with PayPal to be able to pay the invoice amount. The payment transaction will be carried out immediately after confirmation of the payment order and after your authentication as the rightful cardholder by your credit card company at the request of PayPal and your card will be charged. You will receive further instructions during the ordering process.
If you have chosen the direct debit payment method, you do not need to be registered with PayPal to be able to pay the invoice amount. You give PayPal a direct debit mandate by confirming the payment order. You shall be informed about the date of the debit by PayPal ("pre-notification"). By submitting the direct debit mandate immediately after confirmation of the payment order, PayPal prompts its bank to initiate the payment transaction. The payment transaction is executed and your account is debited. You will receive further instructions during the ordering process.
You pay the invoice amount by bank transfer to our bank account after receiving the goods and the invoice. We reserve the right to only execute the purchase on account after a successful credit check.
7. Reservation of title
We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the normal course of business; you shall assign all claims arising from this resale to us in advance – regardless of any combination or mixing of the reserved goods with a new item – in the amount of the invoice value and we shall accept this assignment. You remain authorised to collect any claims, however, we may also collect claims ourselves if you do not meet your payment obligations.
8. Transport damage
The risk of accidental loss and accidental deterioration shall pass over to you as soon as we have delivered the goods to the carrier, shipper or any other person or establishment designated to carry out shipping. The requirement to inspect and give notice of defects as set out in Section 377 HGB (German Commercial Code) applies among merchants. If you neglect to make the notification set out there, the goods shall be deemed to have been approved unless it concerns a defect that was not discernible during the inspection. This shall not apply if we have fraudulently concealed a defect.
The warranty period is one year from the transfer of risk. The statutory limitation periods for recourse claims in accordance with Section 478 BGB (German Civil Code) remain unaffected.
Only our own information and the manufacturer’s product descriptions, which have been included in the contract, shall be deemed to be an agreement on the quality of the goods; we shall not accept any liability for public statements made by the manufacturer or other advertising messages.
If the delivered item is defective, we must be notified of complaints due to obvious defects immediately after they are discovered, but no later than 21 days after receiving the delivery. Hidden defects must be reported in writing immediately after detection, but no later than 24 months after delivery. For prompt and justified complaints, we shall initially provide warranty at our discretion either by eliminating the defect (subsequent improvement) or by delivering a defect-free item (replacement delivery). The aforementioned limitations and reduced deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, limb or health
- in the event of intentional or grossly negligent breach of duty and fraudulent intent
- in the event of a violation of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and the observance of which the contractual partner can regularly rely upon (cardinal obligations)
- within the framework of a guarantee promise, provided that one has been agreed
- to the extent that the German Product Liability Act is applicable
Customer service: Our customer service is available for questions, claims and complaints on workdays from 8:00 am to 5:00 pm by phone on +49 9721 79 398-20 and email at firstname.lastname@example.org.
We are always liable without limitation for claims arising from damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, limb or health
- in the event of intentional or grossly negligent breach of duty
- in the event of a guarantee promise, provided that one has been agreed or
- to the extent that the German Product Liability Act is applicable.
In the event of a violation of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and the observance of which the contractual partner can regularly rely upon (cardinal obligations) due to slight negligence by us, our legal representatives or vicarious agents, liability shall be limited in amount of the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.
11. Code of conduct
We are committed to the following code of conduct:
12. Final provisions
German law shall apply under exclusion of the UN Sales Convention. The exclusive place of jurisdiction for all disputes arising from contractual relations between you and us is our registered office.
Last updated: July 2020